FAQ

Have question about using PASS?

Preebooking

It is a service that allows you to prebook your parking spot before you arrive at the location.

You need atleast 1 KWD balance in your PASS account. You can choose a location and select your car.

You need a minimum PASS balance of 1 KWD.

Yes, it is possible due to malfunction in the camera or the car number plate.

If the barrier does not open, you can scan with the barcode provided in the PASS Application.

Your account will be disabled until you have credited your account again. Once your account is credited, the deficit amount will be immediately deducted.

The PASS system will allow you to exit. However, your account will be disabled until you have credited your account again. Once your account is credited, the deficit amount will be immediately deducted.

Incase the top-up is not done by the customer soon enough, PASS company reserves the right to claim as per the Kuwait Law and resort to the court, if necessary.

The charges begin from the time you book until the time you either cancel your booking or exit the parking premises.

No, you will not be able to prebook a particular parking slot but will be able to park among the vacant spots available in the parking row chosen.

No, you cannot prebook for a particular time slot. Your booking begins when you book on the application and ends when you leave the premises or cancel your booking.

You will be charged from your PASS Account. Please ensure you have adequate balance.

You will be charged 0.500 fils per hour.

The car plate will be recognized by the camera, calculating the time used and deducting the amount from the PASS wallet.

You can cancel the booking directly from the PASS application. However, you will be charged a fee depending on the duration your booking was active.

The amount will be deducted for the parking reservation made until the cancellation of the booking.

If there is a car collision/accident which takes place, the customer is fully responsible for the consequences that may follow. It is the duty of the customer to inform the PASS contact center or inform any of the security guards present about the accident.

No, you cannot keep the car in the parking premisesovernight. PASS is not responsible for your car as the mall management reserves the right to handle the cars which have over-exceeded their duration in the parking lot.

Please manage to bring a tow truck to take your car or fix the car before the mall management takes any action. You can not keep the car in the parking premises overnight. PASS is not responsible for your car as the mall management reserves the right to handle the cars which have over-exceeded their duration in the parking lot.

Contact Us

11th floor, Dirwaza 51, Mubark AlKabeer St., Kuwait City

+965 22254627

info@getpass.me

© Copyright PASS 2020. All Rights Reserved.

Contact Us

11th floor, Dirwaza 51, Mubark AlKabeer St., Kuwait City
+965 22254627
info@getpass.me