PASS Privacy Policy
Effective Date: 1 January 2025
This Privacy Policy explains how Pass Website & Design Company in Kuwait, Hlul Al Mawaqif in the Kingdom of Saudi Arabia, and Pass Website & Design – Bahrain Branch (collectively “we”, “our”, or “us”) collect, use, store, and protect your information when you use our mobile application (the “App”) to access parking services.
Information We Collect
When you use our App, we may collect the following information:
• Account Information: Name, mobile number, email address, vehicle plate number, and wallet/payment details.
• Transaction Data: Wallet recharges, parking entry/exit, amounts debited, and invoices.
• Parking Activity Data: Virtual tickets, timestamps of entry/exit, and parking history.
• Images: Entry and exit photographs of vehicles for verification and security.
• Device Information: Device model, operating system, and IP address (for security and troubleshooting).
How We Use Your Information
We process your information to:
• Provide and manage parking services.
• Authenticate your identity and vehicle.
• Process payments, issue invoices, and manage your wallet balance.
• Improve our services and system performance.
• Enhance security and prevent fraud or misuse.
• Comply with local legal and regulatory obligations in Kuwait, KSA, and Bahrain.
Data Retention
• Transaction records, parking activity, and vehicle entry/exit images are kept for 1 year only.
• After 1 year, this data will be securely deleted or anonymized.
• Data may be retained longer if required by law or to resolve disputes.
Data Storage & Security
Your Rights
In accordance with local regulations, you may have the right to:
• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal data (subject to legal or contractual obligations).
• Withdraw consent for certain processing activities.
To exercise these rights, please contact us using the details below.
Children’s Privacy
Our App is not intended for children under 18 years of age. We do not knowingly collect personal data from minors.
Changes to this Policy
We may update this Privacy Policy from time to time. Updates will be published in the App with the “Effective Date” revised. Continued use of the App after changes means you accept the updated policy.
Contact Us
11th floor, Dirwaza 51, Mubark AlKabeer St., Kuwait City
+965 22254627
[email protected]
